Cancellations must be made 24 hours before your appointment.

Repeated last-minute cancellations will result in refusal of future appointments.

Esthetic services are timed and product-based, so refunds are not offered at any time.

If you have concerns about your lashes, please reach out within the fix period.

A 10-minute grace period is allowed for late arrivals. If you’re running late, please send me a message as soon as possible so I can best accommodate you.

A 50% deposit is an option when booking your appointment. The second part of your payment will be required on the date of your appointment.

If you cancel your appointment, for any reason, your deposit will not be refunded.

However, if you reschedule at least 24 hours before your appointment, your deposit can be transferred one time to the new appointment.

To ensure the best retention, clients must wash their lashes once to twice a day.

Depending on how active you’re throughout the day micellar water is useful for buildup oils between washes.

Micellar water should be the only thing used to remove makeup from the face.

Make sure to regularly brush your lashes daily.

Be sure to thoroughly dry lashes after getting them wet, use spoolie to brush lashes while drying.

All of these practices help prevent buildup, poor adhesion and early fallout.

If you experience significant lash loss within the first 72 hours, a complimentary fix is available.

However, you must schedule your fix within 5 days of original appointment. If you wait longer, a mini fill will be required, as natural shedding and aftercare practices play a role beyond this timeframe.

I strive to provide a comfortable and professional experience for everyone. However, I do reserve the right to decline service if necessary.

This includes repeated no-show’s, repeated last minute cancellations, disrespectful behavior, poor hygiene, or failure to respect Lei Theory’s policies.

To maintain a calm and focused environment, only the client is allowed in the room.